Customer Role
Customers too have a role to play with regards to water supply and quality. In order for SWB to serve you better, please:
- Keep our rivers and streams clean by not disposing rubbish into them.
- Use water wisely and not indiscriminately.
- Repair minor leaks in your home and check your meter regularly. It should not run when the tap is off.
- Clean your storage tank regularly.
- Report to SWB when:
- You experience low water pressure or no water.
- You discover water leakages, pipe burst or illegal connection.
- You see someone tampering with SWB’s valves and fire hydrant.
- Water at your area is dirty.
- Actual meter reading differs greatly from the reading on the water bill.
- Your bill amount is irregular.
- You do not receive your monthly water bills in accordance to the anticipated date.
- You no longer need water supply service.
- Settle your water bills promptly to avoid disconnection.
- Keep the receipt of all your previous bills for at least six months.
- Provide letter box for water bills.
- Keep access to your water meter clear.
