Monthly Statistics For Year 2024


Monthly Statistics For Year 2024

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2024
No. of Consumers 79829 80010 80072 80167 80235 80240 80590 80779 80889 80925 81027 81087
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2024
Domestic 65355 65355 65360 65461 65520 65531 65718 65848 65950 65990 66073 66141
Commercial 14426 14607 14665 14659 14668 14662 14825 14884 14892 14888 14908 14899
Others 48 46 47 47 45 47 47 47 47 47 46 47
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2024

Production 6058 5679 5990 5881 6043 5949 6028 6091 5924 6130 5934 6132
Consumption 3364 3188 2849 3212 3011 3265 2706 3157 3110 3134 3108 2994
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2024

Total Length of Pipelines (KM) 1516 1516 1519 1523 1525 1525 1525 1525 1525 1525 1525 1525
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH FOR YEAR 2024

Nos. of staff 191 190 190 190 189 188 188 204 205 203 205 204
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2024

Complaints 1984 1200 1310 798 1329 1523 2065 1154 811 1981 1323 2165
Report by Public 431 362 330 364 450 411 566 432 387 382 378 353
Report by Staff 233 206 239 239 227 196 341 323 361 365 319 299
Nos. of Report per 1000 accounts 8.32 7.09 7.11 7.52 8.44 7.56 11.25 9.35 9.25 9.23 8.60 8.04
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2024

<1 hour       (%) 97 94 88 97 84 94 85 98 89 94 84 92
1-3 hours     (%) 3 0 7 3 7 6 9 2 9 6 13 8
3-6 hours     (%) 0 2 3 0 9 0 6 0 1 0 3 0
>6 hours      (%) 0 4 2 0 0 0 0 0 0 0 0 0
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2024

<1 hour        (%) 84 88 83 87 77 86 85 91 87 78 88 89
1-3 hours      (%) 9 10 12 10 12 11 11 6 5 13 6 4
3-6 hours      (%) 7 2 3 3 10 3 2 3 7 8 4 3
>6 hours       (%) 0 0 2 0 1 0 2 0 1 1 2 4
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2024

<1 hour        (%) 48 57 45 49 58 54 55 48 40 55 37 53
>1 hours       (%) 52 43 55 51 42 46 45 52 60 45 63 47
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES FOR YEAR 2024

<6 hour  (%) 93 94 98 90 98 100 92 97 95 88 100 94
>6-12 hours (%) 7 2 0 10 2 0 8 3 5 10 0 2
<12-24 hour (%) 0 4 2 0 0 0 0 0 0 2 0 4
>24 hours (%) 0 0 0 0 0 0 0 0 0 0 0 0
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2024

Amat Memuaskan 185 143 145 197 175 179 235 183 162 197 199 162
Memuaskan 22 17 18 19 16 16 62 106 105 21 37 27
Tidak Memuaskan 0 0 0 0 0 0 0 0 0 0 0 3
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2024

Numbers of Meters 4 1 0 6 18 2 8 7 1 8 4 13

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