Monthly Statistics For Year 2024
Monthly Statistics For Year 2024
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
| NUMBER OF CONSUMERS FOR YEAR 2024 | ||||||||||||
| No. of Consumers | 79829 | 80010 | 80072 | 80167 | 80235 | 80240 | 80590 | |||||
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
| COMPOSITION OF CONSUMERS FOR YEAR 2024 | ||||||||||||
| Domestic | 65355 | 65355 | 65360 | 65461 | 65520 | 65531 | 65178 | |||||
| Commercial | 14426 | 14607 | 14665 | 14659 | 14668 | 14662 | 14825 | |||||
| Others | 48 | 46 | 47 | 47 | 45 | 47 | 47 | |||||
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2024 |
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| Production | 6058 | 5679 | 5990 | 5881 | 6043 | 5949 | 6028 | |||||
| Consumption | 3364 | 3188 | 2849 | 3212 | 3011 | 3265 | 2706 | |||||
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|
TOTAL LENGTH OF PIPELINES FOR YEAR 2024 |
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| Total Length of Pipelines (KM) | 1516 | 1516 | 1519 | 1523 | 1525 | 1525 | 1525 | |||||
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|
NOS. OF STAFF STRENGTH FOR YEAR 2024 |
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| Nos. of staff | 191 | 190 | 190 | 190 | 189 | 188 | 188 | |||||
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2024 |
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| Complaints | 1984 | 1200 | 1310 | 798 | 1329 | 1523 | 2065 | |||||
| Report by Public | 431 | 362 | 330 | 364 | 450 | 411 | 566 | |||||
| Report by Staff | 233 | 206 | 239 | 239 | 227 | 196 | 341 | |||||
| Nos. of Report per 1000 accounts | 8.32 | 7.09 | 7.11 | 7.52 | 8.44 | 7.56 | 11.25 | |||||
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2024 |
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| <1 hour (%) | 97 | 94 | 88 | 97 | 84 | 94 | 85 | |||||
| 1-3 hours (%) | 3 | 0 | 7 | 3 | 7 | 6 | 9 | |||||
| 3-6 hours (%) | 0 | 2 | 3 | 0 | 9 | 0 | 6 | |||||
| >6 hours (%) | 0 | 4 | 2 | 0 | 0 | 0 | 0 | |||||
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2024 |
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| <1 hour (%) | 84 | 88 | 83 | 87 | 77 | 86 | 85 | |||||
| 1-3 hours (%) | 9 | 10 | 12 | 10 | 12 | 11 | 11 | |||||
| 3-6 hours (%) | 7 | 2 | 3 | 3 | 10 | 3 | 2 | |||||
| >6 hours (%) | 0 | 0 | 2 | 0 | 1 | 0 | 2 | |||||
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2024 |
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| <1 hour (%) | 48 | 57 | 45 | 49 | 58 | 54 | 55 | |||||
| >1 hours (%) | 52 | 43 | 55 | 51 | 42 | 46 | 45 | |||||
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES FOR YEAR 2024 |
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| <6 hour (%) | 93 | 94 | 98 | 90 | 98 | 100 | 92 | |||||
| >6-12 hours (%) | 7 | 2 | 0 | 10 | 2 | 0 | 8 | |||||
| <12-24 hour (%) | 0 | 4 | 2 | 0 | 0 | 0 | 0 | |||||
| >24 hours (%) | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||||
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2024 |
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| Amat Memuaskan | 185 | 143 | 145 | 197 | 175 | 179 | 235 | |||||
| Memuaskan | 22 | 17 | 18 | 19 | 16 | 16 | 62 | |||||
| Tidak Memuaskan | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||||
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|
MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2024 |
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| Numbers of Meters | 4 | 1 | 0 | 6 | 18 | 2 | 8 | |||||
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