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IMS
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IMS Policy Manual (v2.5)
Water Ordinance, 1994
IMS Policy Manual Revision 0 (Dated 01.01.2018)
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Home
IMS
Organization Structure
IMS Policy
Quality Policy
Environmental Policy
Health & Safety Policy
5S Policy
Policy Archive
IMS Policy Manual (v1.0)
IMS Policy Manual (v2.0)
IMS Policy Manual (v2.1)
IMS Policy Manual (v2.2)
IMS Policy Manual (v2.3)
IMS Policy Manual (v2.4)
IMS Policy Manual (v2.5)
Water Ordinance, 1994
IMS Policy Manual Revision 0 (Dated 01.01.2018)
Achievement
5S
Definitions
Policy
Objectives
Implementation Plan
Organization Structure 5S
5S Committee
Innovasi Steering Committee
5S Work Programme
MS ISO 9001:2015
Milestone
ISO Team
Work Flow
Scope Of Registration
Award
About Us
Establishment
Steering Committee
Board Members
Organization Chart
Staff Directory
Vision
Mission
Shared Values
Our Goals
Client Charter
Water Supply Area
Treatment Control
Customer
Customer Service
Application
Meter Testing
Disconnection
Reconnection
Change Ownership
Customer Information
Meter Reading
Billing Schedule
Tariff Rate
Customer Role
Water Conservation Tips
Water Conservation Video
Registered Plumbers
Payment Method
Online Services
SMS Services
Paybills Services
Talikhidmat
Online Complaint
Telegram Bot
e-Utilities
Register H/Phone No.
Job Vacancies
Statistics
Client Charter Archivement
Annual Statistics
Statistics 2011
Statistics 2012
Statistics 2013
Statistics 2014
Statistics 2015
Statistics 2016
Statistics 2017
Statistics 2018
Statistics 2019
Statistics 2020
Statistics 2021
Statistics 2022
Statistics 2023
Statistics 2024
Monthly Statistics
Water into Supply
Customer Survey Statistics
Online Services Transaction Statistics
Media Centre
Press Collections
English
Bahasa Malaysia
Chinese
Photo Gallery
Video Gallery
Audio Gallery
Publications
Annual Report (e-Book)
Performance Indicators
Customer Survey Report
Brochure
Download
Application Forms
Customer Survey Form
Electronic Archive
Ordinance & Regulation
Contact Us
Government Policy
Sarawak Digital Economy Strategy 2018-2022
65 Initiatives Team Chief Minister Abang Jo
FAQ
English
Water Bills
Quality of Water
Water Meters
Water Supply
Other Useful Information
Service Applications
SMS Guide
Chinese
水费單的问题
水品質的問題
水錶的問題
水供的問題
其他有用的訊息
服務申请程序
Q: Overall Sibu Water Board Services?
Zoom Out
Votes
0.5
0.8
0.6
0
0.4
0.2
-0.2
-0.4
1.0
1.2
1.4
Average
Excellent
Good
Average
Poor
100%
Chart created using amCharts library
Q: How many Stars you give to our Payment / Customer Service Counters?
Votes
10
10
8
0
6
4
2
-2
-4
12
14
16
18
L
1 Star
Chart created using amCharts library
Q: Which channel do you receive SWB Water Interruptions notice?
Votes
200
200
150
0
100
50
-50
-100
250
300
350
400
450
500
550
L
Chart created using amCharts library
Q: Which channel do you wish to receive our water interruptions notice?
Votes
100
40
30
0
20
10
-10
-20
50
60
70
L
Chart created using amCharts library
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May13, 2025
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