Client Charter List

 
 
New water supply application shall be processed within five (5) working days upon submission of all relevant documents.-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Achievements 94.7% 93.0% 98.0% 95.7% 97.4% 0% 0% 0% 0% 0% 0% 0%
Inspection of internal plumbing shall be carried out within one (1) working day upon received of the pipe fitter's notification-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Achievements 100.0% 100.0% 100.0% 100.0% 100.0% 0% 0% 0% 0% 0% 0% 0%
Water shall be supplied to customer by water tanker not later than three (3) hours, upon received the request.-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Achievements 45.4% 55.1% 54.2% 57.5% 47.9% 0% 0% 0% 0% 0% 0% 0%
Disconnected water meter due to non-payment shall be reconnected within 24 hours after the payment of arrears and reconnection fee.-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Achievements 100.0% 100.0% 100.0% 89.0% 90.0% 79.0% 84.0% 88.0% 87.0% 85.0% 0% 0%
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