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Last Update: 23 Aug 2017
Version 8.0.2
DisconnectionDisconnection

Temporary Disconnection - On Request

The water meter to a premise which is not occupied may still register due to leakage or if some one forgets to turn off a tap. Also there is a minimum charge involved for an active account.

So if a consumer feels that a premise may not need water for a period of time, the consumer may request for TEMPORARY DISCONNECTION of the water supply.

Upon reconnection:

(a) The consumer will have to pay collateral deposit/topping up collateral deposit to the current rate;

(b) The supply will registered in the name of the legal owner;

(c) The consumer will be charged turning on fee (RM 5.50) which will be included in the first monthly bill after reconnection.

Disconnection of Water Supply

A. Government Quarter / Barrack and Personal
  1. Customer should produce :

    • Identity Card.

    • Water bill account no and address.

  2. Customer fill in and sign Form FO3066 (Temporary Disconnection
    Of Water Meter) or Form FO3064 (Request For Permanent Disconnection Of Water Supply And
    Refund Of Deposit).


B. Company

  1. Customer should produce :

    • Company Chop.

    • Water bill account no and address.

  2. Customer fill in and sign Form FO3066 (Temporary Disconnection
    Of Water Meter) or Form FO3064 (Request For Permanent Disconnection Of Water Supply And Refund Of Deposit).