No Water Supply and Low Pressure Problem
(i) Why there is no water supply to my house?
It may be attributed to one of the following causes:-
(a) Check Stop Cocks at meter point. Make sure both Stop Cock is fully on.
If the meter counter is running, it means the water is actually flowing through.
(b) Check with your neighbors whether they have the same problem.
If so, calls SWB.
(c) Your meter has been disconnected due to outstanding bills not yet been settled.
You have to come to SWB Payment Counter to settle all the outstanding water bills and Reconnection Fee RM16.50.
(d) Please remember to take note of the “ARREARS COLUMN” in you water bill.
This column reminds you of the outstanding amount overdue for you to settle. Every water bill reminds you of any outstanding amount, if any.
(e) SWB is carrying out an emergency pipe repair works at your area.
It may take a few hours. If more than half day, SWB will supply water by water tanker to the affected areas.
(f) Do you install water storage tank? If you are staying at the 2nd floor of your premises without any storage tank, you will have problem with the water supply during peak hours.
According to our SWB regulation, from 1st floor onward, you have to install a storage tank to avoid water shortage.
(g) SWB will send technician to check for leakage.
The maintenance of pipe before the meter is responsible by SWB and after the meter, on your own account.
(h) For Government quarters, flats, barracks and government office which are inside the compound of the school, hospital, camp and Police Headquarters, any problem with the communication pipe after the bulk meter has to be referred to the respective authority.
(ii) Why there are frequent water supply interruption?
These are due to emergency pipe bursts or emergency pump works.
(iii)Why there is no notice of interruption of water supply?
Public will be informed only on scheduled interruption.
(iv) What is the duration time for normal interruption of water supply?
There are two types of interruptions; it is either scheduled or unscheduled. For scheduled interruption, you will be informed either by the local press (affecting large area) or notice (affecting small area) served by SWB. For normal pipe bursts, it varies from four (4) to six (6) hours. The interruption time may vary according to type of pipe, type of leak/burst, size of pipe and ground conditions such as flood and swampy area.
(v) How long will SWB take to reconnect the water meter after payment? (disconnection on non payment)
SWB will fix the meter within 24 hours. Consumer shall make sure Stop Cock (consumer side) at meter point is available if the meter has been disconnected for quite some time.
(vi) In case of serious water interruption to my area, is there any other alternative way to get water apart from waiting SWB’s water tanker to deliver water to my house?
Yes, you can go to nearby SWB’s booster station to get water. Under these circumstances, no charge will be imposed to the water collected from the station.
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